Our Guarantee & Warranty - Birchbark Roofing San Francisco

The Birchbark Roofing San Francisco Guarantee

We stand behind every roof we touch in San Francisco, from the first row of shingles torn off in the Richmond District to the final sweep of the walkway in Noe Valley. If the work isn’t right, Birchbark makes it right. That’s the 365-Day Done Right Promise, and it’s stamped on every job we do. No fine print, no chasing a project manager for weeks. You call, we come back, we fix it. Erik Lindgren has built this company on the idea that a roofer’s name should mean something after the check clears, not just while the crew is on site.

Call (831) 228-3330

What’s Covered

• Workmanship on every repair and replacement. Every roof we install or repair in San Francisco is backed by the 365-Day Done Right Promise: if the work isn’t done right, we make it right at no cost to you.
• Written price before any work starts. You’ll never get a verbal estimate that morphs into a surprise invoice. Your written price in dollars is in your hands before a single shingle is pulled, and it’s never negotiated away after the fact.
• Cleanup from tear-off to curb. We put shoe covers at the door, drop cloths through the hallway, and photograph the completed clean-up before the crew leaves. Old nails, torn felt, and shingle scraps don’t become your garden’s new mulch.
• Background-checked, uniformed technicians. You know exactly who’s walking onto your property before they arrive. Every Birchbark tech undergoes a background check and shows up in uniform with identification.
• Material handling with the roofs we know. We work with materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so you get a roof system built from components we have installed thousands of times across San Francisco’s steep hills and fog belts.
• Respect for your home’s daily rhythm. If the dog needs to stay inside, we coordinate the door schedule with you. If you’re on a call, we work around it. Quiet hours mean quiet hours.

Our Satisfaction Promise

Here’s the honest version of how we handle dissatisfaction, because every roofer says they’ll fix problems, and few actually do. If something on your Birchbark roof isn’t right within 365 days of the job being completed, we come back and repair it. No invoice, no argument about whether it was “like that before.” Erik Lindgren’s position is simple: if our crew did the work, our crew owns the result. You call the main line at (831) 228-3330, describe what you’re seeing, and we schedule the return visit. Most issues we can diagnose over a photo before we even climb back up. The 365-Day Done Right Promise covers every roof repair and roof replacement we perform in San Francisco, from a small leak around a vent pipe in the Sunset to a full tear-off on a Marina District flat roof.

Before any of that, though, we try to prevent the need for a callback at all. Every job includes the C.A.R.E. practices that Erik expects from every crew member: Clean up like it’s our own home, Ask before we move or touch anything, Respect the family’s time and quiet hours, and Explain the price before the work. Those aren’t poster words. They’re the checklist the foreman goes through before the crew packs the truck.

Licensed & Insured Backing

A warranty is only as good as the company standing behind it. Birchbark Roofing San Francisco is licensed and insured to work on residential roofs throughout the city, which means your guarantee isn’t just a promise from a guy with a ladder. It’s backed by a business that can be held accountable and has the coverage to make things right if something goes wrong on the job. When you hire us, you’re hiring a company that carries insurance for the unthinkable: a worker injured on your property, accidental damage to your home, or a material failure that wasn’t visible at install. Every tech on your roof is covered. Every job we start is protected. We don’t cut corners on the paperwork, because the paperwork is what protects you when the fog rolls in and the roof flexes for the first time.

Our crews are background-checked and uniformed for a simple reason: trust shouldn’t require a leap of faith. Before a single boot hits your San Francisco porch, you know the person’s name and face. That level of transparency matters when someone is walking through your living room, past your kids’ bedrooms, and up the ladder to your ridge line.

We work with materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. These are the manufacturers whose shingles and underlayments we know will perform in San Francisco’s specific conditions: fog saturation, salt air near the bay, high winds on the hills, and temperature swings between the avenues and the Mission. We don’t install products we haven’t tested on local roofs, because a warranty claim is a headache no homeowner should inherit because we wanted to save a few dollars per square.

The guarantee also respects that your home doesn’t stop being your home during a roofing project. We protect the inside of your house as carefully as the outside: shoe covers at the door, drop cloths through the hallway, all debris cleared and photographed before we leave. If the dog has to stay inside, we coordinate the door schedule with you. We use pet-safe products where there’s a choice. Kids, dogs, cats, rowdy parrots: we plan around all of them. That’s roofing done carefully, from tear-off to clean-up, which is the only way Erik Lindgren will let it leave the shop.

One more thing worth knowing about the 365-Day Done Right Promise: it applies to the full scope. Not just the shingle that lifted, but the flashing around the chimney we touched, the vent we resealed, the gutter seam we adjusted. If our work affected it and it isn’t right, it’s covered. That’s the whole point of the promise. And it’s why we put it in writing on every job, the same way we put your price in writing before work starts. You’ll know exactly what’s promised before you ever sign.

Written by Erik Lindgren, Owner at Birchbark Roofing San Francisco, part of the Cedarwell family of roofing companies since 2000.